The short answer
How online therapy works
Online therapy is a session with a psychologist by video or phone. A large 2021 meta-analysis of 103 studies found no meaningful difference in outcomes between video and face-to-face therapy. Medicare pays the same rebate for telehealth psychology sessions anywhere in Australia, with a valid plan and referral. All MeHelp sessions are online, by phone or video, Australia-wide, including evenings and weekends.
A look inside
From the guide
The evidence
Does online therapy work?
For many common concerns, research has found phone and video therapy to be comparable to face-to-face sessions.
2021 meta-analysis
Video and in-person compared
Fernandez and colleagues pooled 103 studies and found no meaningful difference between video and face-to-face therapy. Results were strongest for CBT for depression, anxiety and PTSD.
2022 review
Less common conditions
An Australian review of 12 trials found no significant difference in symptoms, working relationship or satisfaction, while noting more research is needed.
Why people choose it
- No travel, parking or waiting rooms
- Access from regional and remote areas
- Easier to fit around work and family
- Choice of psychologists beyond your local area
- Some people find it easier to open up from home
Common questions
What people ask
Is online therapy covered by Medicare?
Yes. Psychology sessions by video or phone attract the same Medicare rebate as face-to-face sessions, anywhere in Australia.
Is a video session secure?
Use the link your psychologist sends, which should be a secure telehealth platform. Join from a private space and avoid public Wi-Fi if you can.
Can I have online therapy from work?
Yes, if you can find a private room. Many people use a meeting room, their car or a quiet outdoor space.
Is online therapy suitable for everyone?
It suits many people and concerns. Your psychologist will tell you if they think face-to-face care would suit you better.
Evidence
Sources we checked
- Fernandez et al. (2021), Clinical Psychology & Psychotherapy, doi:10.1002/cpp.2594
- Greenwood et al. (2022), JMIR Mental Health, doi:10.2196/31780
- Better Access telehealth FAQs (Nov 2025)
Last reviewed 21 October 2026 by Phillipa Brown, registered psychologist and founder of MeHelp. This page is general information, not individual advice.
